I am back on the road again for work and have been staying in some rather reputable hotels here in Louisville, Kentucky. Although the general ambiance does make one feel somewhat special, the level of service and hospitality are actually nothing to write home about.
I have recently stayed at the Brown Hotel, the Seelbach Hilton, and the Hyatt Regency Louisville and other than giving me a room key when traded for my credit card they haven't once in four weeks tried to explain anything about their properties. At first I thought it was the individual facility, but it seems as if it might be the industry in general here. I guess it's important to note that everyone has been nice and polite...just no above and beyond hospitality practices or much that would warrant ratings above 3 stars or diamonds.
The real point of this post was the linens though. Since I'm green conscious I always try to reuse my bath and hand towels since my typical stays rarely exceed 4 nights. Each of the mentioned facilities all have the new age stationary displayed in the rooms advocating that they will leave linens alone that aren't on the floor. Meaning, if I hang my towel on the hook on the back of the door on on the shower rod, they should leave it there to air dry. One thing is for sure, it has been consistent at each hotel everyday of my recent stays. That is a lot of detergent, water, and energy just on me alone. And further more, what a waste of paper if they are not following through on this effort.
I'm sure it's hard to train everyone on this 'radical' concept, but I have been surprised at how consistent the city was at the 3 different hotels. I guess, I'm going to have to revert to my previous plan of using the DND sign to save the materials and energy myself. It's not like I can't make my own bed...
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